Reporter is a synthes employee.Part: 314.291, lot: 09-8431, manufacturing site: (b)(4), supplier: leitner ag, release to warehouse date: november 4, 2009.A manufacturing record evaluation was performed for the finished device lot number, and no non-conformances were identified.Visual inspection: the sliding mechanism (p/n: 314.291, lot #: 09-8431) was returned and received at us customer quality (cq).Upon visual inspection, it was observed that the handle was broken and the distal tip of the device was worn and rounded.There were scratches on the device and the etch on the device started to fade but have no impact on the device functionality.No other issues were identified with the returned device.Device failure/defect identified? yes.Dimensional inspection: no dimensional inspection can be performed due to post-manufacturing damage.Document/specification review based on the date of manufacture, the current and manufactured revision of drawings were reviewed.Collinear reduction clamp.Complaint confirmed? yes, the device received was broken.Hence confirming the allegation.Investigation conclusion: the complaint condition is confirmed for the sliding mechanism (p/n: 314.291, lot #: 09-8431).There is no indication that a design or manufacturing issue has caused the complaint condition and hence the root cause cannot be determined.The potential cause could be due to unintended forces applied to the device.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post-market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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