The reported complaint of "the display of the autopulse platform (sn (b)(4) does not power on" was confirmed during initial functional testing.The root cause of the lcd failure was due to a defective processor board and load cell amp cable, likely attributed to normal wear and tear of the platform.The autopulse platform was manufactured in march 2008 and is more than 12 years old, past the expected service life of 5 years.Visual inspection was performed and unrelated to the reported complaint found a damaged front and bottom enclosures and bent battery lock, likely due to normal wear and tear or due to mishandling.The damaged parts were replaced to address the issue.The autopulse platform failed the initial functional test due to intermittent lcd failure, thus confirming the customer complaint.The defective processor board and load cell amp cable were replaced to address the reported issue.Following the service, the autopulse platform was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries until discharged without any fault or error.Historical complaints were reviewed for service information related to the reported complaint and there was no similar complaint reported for autopulse platform with sn (b)(4).
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