Model Number PLANNING STATION |
Device Problem
Data Problem (3196)
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Patient Problems
No Patient Involvement (2645); No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 09/25/2020 |
Event Type
malfunction
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Manufacturer Narrative
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The device has not been evaluated yet for investigation purpose.Once the evaluation is performed, a follow-up medwatch report will be submitted.Unique identifier (udi) #: (b)(4).
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Event Description
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Unable to load exported plans from the laptop after the software upgrade.This issue only applies to the patient folders created after the upgrade, all of the old patient folders are able to load.Company representative was able to make the folder load by modifying crc code, however after trying again (to test) the patient folder didn¿t load.
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Manufacturer Narrative
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A full analysis of the data logs has been performed.This analysis concluded that the patient folders were unable to be loaded onto the robot because of the patient folders settings, that were in 'hide' mode.After changing this, the issue did not occur anymore.Based on the investigation performed, the technical root cause of the event was determined to be incorrect parameters.D4 unique identifier (udi) #:(b)(4).Corrected data: b4 date of this report 4 model number / catalog number / serial number / lot number.G3 date received by manufacturer.H2 if follow-up, what type.H3 device evaluated by manufacturer.H4 device manufacturer date.H6 adverse event problem.H10 additional narratives/data.
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Event Description
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Unable to load exported plans from the laptop after the software upgrade.This issue only applies to the patient folders created after the upgrade, all of the old patient folders are able to load.Company representative was able to make the folder load by modifying crc code, however after trying again (to test) the patient folder didn¿t load.
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Search Alerts/Recalls
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