Device was received and evaluated.Evaluation of the device found with foreign material inside the forceps passage, broken brush in instrument channel was found.The distal end (plastic cover) were observed with deep dents and scratches.In addition, a cracked objective lens were observed.The identified parts were replaced, device was repaired.Once completed, the device was tested and passed all required testing and specifications.Based on evaluation findings, the reported issue was confirmed.The root cause likely attributed to user¿s maintenance and handling issue.
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