H3: device evaluation by manufacturer: the aquabeam handpiece was returned for investigation.The log file review and functional testing was able to confirm the reported event and failure mode.Additional analysis observed fluid ingress as salt deposits on the encoder wheel and sensor board were evident.The root cause was discovered when tiny droplets were forming on the high-pressure hose crimp priming the handpiece at 100% pump power.The handpiece may have been positioned on a downward angled during priming and pre-setup that would allow the water droplets to run onto the sensor board and encoder wheel.Leak test was performed on the returned handpiece and determined the test to be inconclusive.However, the root cause is determined to be the supplier as the leak from the high-pressure on the crimp is the likeliest source of fluid reaching the sensor board pcb.A review of the device history record (dhr) was conducted, which confirmed that there were no nonconformances generated during the manufacturing process of this system and/or handpiece associated to this event.The review indicated that the system and/or handpiece met all required specifications upon release for distribution.No similar events have been reported across all other lots.The aquabeam robotic system user manual, um0104-00 rev.F, states the following under table 5 system detected errors and faults: "e22: motorpack error: release foot pedal and click x.If error persists, reconnect handpiece to motorpack.If error continues, replace handpiece." "e50: console error: release foot pedal and click x.; if error persists, turn off and turn on console and cpu." the root cause is determined to be the supplier as the leak from the high-pressure on the crimp is the likeliest source of fluid reaching the sensor board pcb.This was the first occurrence of this specific failure mode (complaint rate of (b)(4) from (b)(6) 2020 to (b)(6) 2021) therefore, no escalation is required or recommended at this time.Complaint trends are reviewed on a monthly basis.Should a trend arise for this failure mode, further actions will be considered.Submission of this report does not constitute an admission that the manufacturer's product caused or contributed to the event.
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