Additional info: g4, h2, h6, h10.Although requested, the device was not returned for evaluation.A lot number for the reported device was not provided and therefore a device history record (dhr) review could not be performed.Complaint trends for this failure mode were reviewed and the volume of complaints is within the acceptable control limits and no complaint trend is observed.Issues during the loading process can lead to torn haptics indicated by the hard plunger rod and the neglecting of the loading instructions.It is noteworthy to mention that an off label iol was used with this injector.The most probable root cause is user error.No further action is necessary.
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