Visual findings observed creases on the bed connecting strap, and the foam material and all labeling have been soiled.The rear end of the male buckle component for the bed connecting strap is broken.Evaluation of unit found the rear end of the male buckle component for the bed connecting strap is broken.The broken areas on both sides of the buckle do not have voids that would suggest a manufacturing issue contributed to the reported issue.Creases observed on the bed connecting strap indicating excessive force was applied.The customer reported that this particular patient was confused and combative which increased his risk for injury.The ifu states on the contraindications, do not use this device with someone who has continued highly aggressive or combative behavior, self-destructive behavior, or deemed to be an immediate risk to others or to self.All complaints are trended and reviewed by management on a monthly basis.As a part of the monthly review, any excursion above the control limits for this failure mode will be assessed, documented and acted upon as warranted.The instructions for use (ifu) were reviewed and found to provide adequate instructions and warnings for safe and effective use of the device.No corrective or preventative actions are necessary at this time.Manufacturer reference file# (b)(4).
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Customer contacted us via e-mail.Customer states a patient in tsicu was wearing this bilateral wrist and the plastic buckle on the release broke and patient had free range to move his arm.No injury occurred to the patient, however, rn's are concerned if this is a problem or a defect with this type of restraint.Another concern expressed by the rn's was when they wanted to release the restraint it was difficult because it was behind the side rail.This particular patient was confused and combative, which increased his risk for injury and to the rn as well.No gtin information is available.Ts template has been completed and saved to the drive.The date the issue was discovered is unknown and no patient incident or injury was reported.
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