A sample was not received at the manufacturing site for evaluation for the report of small chip of metal seen after the surgery in patients eye and remained in eye; however, the attached customer photo confirm the reported issue of a particle in the eye, the source and composition of the particle cannot be determined from the photo attached.The reported event of phaco broken/cracked cannot be confirmed on the photo attached.No lot number was identified with this complaint; therefore, a device history record review could not be conducted.The report of particle in the eye is confirmed based on the photo attached to parent complaint, the source and composition of the particle cannot be determined from the photo attached.The reported event of phaco broken/cracked cannot be confirmed on the photo attached.However; because a sample was not received at the manufacturing site and no lot information was provided, the root cause for the customer complaint issue cannot be determined the cause of the reported event cannot be determined with the information obtained; therefore, specific action with regards to this complaint cannot be taken.All phaco tips are 100% visually inspected by trained operators using 30x magnification during the manufacturing process.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No additional action is required at this time.The manufacturer internal reference number is: (b)(4).
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