One photo was received by our quality team for evaluation.Upon visual inspection, it was observed that there were orange particles inside of the package; therefore, the incident could be verified.A review of the internal manufacturing device records and raw material history files for the reported lot numbers was performed and no recorded quality problems or rejections to this incident were found.Based on the investigation, the probable root cause could be from the manufacturing process.On 10.5ml applicators, particles may be created on rare occasions during the ultrasonic welding of the foam tip onto the applicator body which makes the foam brittle and pieces flake off.This failure mode is of foam origin not of foreign origin and it may be created as a byproduct of the ultrasonic welding process caused by the equipment.However, without a physical sample a full investigation could not be performed.This incident has been added to our database of reported incidents.Our business team regularly reviews the collected data for identification of emerging trends.
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