The reported complaint was confirmed.Per the end user, the issue was found during a daily check up on the unit.During laboratory analysis, the product surveillance technician observed a belt slip error while operating the pump at low speed with 3/8 inch tubing loaded.Inside the pump, grease was observed on the surface of the pulley.The product will be sent to service to be brought to the manufacturer's specifications before being returned to the customer.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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