A defective venous bubble sensor, cable failure, was reported.According to the service order report #(b)(4) the technician was unable to duplicate the complaint with the defective venous bubble sensor.Under this service order report the technician replaced the 701073922 ch user interface hardware update kit.This failure will be investigated in the related complaint#(b)(4).After replacement the unit passed all tests per service manual.This work were performed on 2020-10-19/20/22.Thus the reported failure "defective venous bubble sensor" could not be confirmed.A similar issue was already investigated under complaint#(b)(4).The venous bubble sensor was investigated by life cycle engineering (lce) on 2020-04-28.As stated in the investigation report the malfunction could be confirmed.The venous bubble sensor was connected to a reference cardiohelp.During boot up the error 0000a025 bubble2 sensor is defective was displayed.The sensor was not recognized by the cardiohelp.The affected sensor was sent to the supplier sonotec gmbh on 2020-02-21 (rma20-101072) to determine the root cause.Sonotec gmbh confirmed the failure.According to their investigation the sensor is electrically damaged.Following possible root causes were determined: damaged cable due to mechanical tension; damage due to overvoltage or esd (electrostatic discharge).The second failure with the touch panel will be handled in the already opened complaint ot#(b)(4).The failure occured during patient treatment and the device was directly involved in the incident.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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