We have now concluded our investigation for the complaint received.A review of the batch manufacturing records could not be performed as no part or lot numbers were provided, however, there are no indications to suggest that the device did not meet specifications upon release into distribution.The complaint history review found further instances of the reported event.The device, used in treatment, was not returned for evaluation.We have not been able to establish a relationship between the device and the event reported or determine a root cause on this occasion.Probable cause for the reported failure includes dressings left in place beyond the prescribed use.A clinical investigation concluded: without clinically relevant patient-specific supporting documentation, a thorough medical investigation cannot be performed.The images provided in the article have been interpreted within the text; therefore, no further analysis of the images are required.The root cause and/or patient outcome beyond that which was documented in the article cannot be confirmed nor concluded; therefore, no further medical assessment is warranted at this time.Should additional medical information be provided this complaint will be re-assessed.The instructions for use provide comprehensive instructions of the operation, use and limitations of the device.The associated risk file contains the reported event.No further actions by smith + nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith + nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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