After initial evaluation during a weekly complaints review meeting on 09-sep-2020, it was decided to seek further information on the incident.We attempted to contact the user and sales representative on 3 occasions to establish further information but none of these attempts were answered.The incident was reviewed again in the weekly review meeting with the assistance and guidance of product managers/specialists, technical and regulatory departments on 16-sep-2020 and without any further assistance/communication the incident was recorded as low risk and not reportable based on the fact the per form stated the physician did not allege the device caused the event and that there was no adverse effect to the patient.The form is being submitted under the guidance and recommendation of flexicare inc managers as a method of recording the incident for future reference purposes.
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