G4:22feb2021.B4:23feb2021.H11:g5:k102985.H10: the device was evaluated by the customer and a philips remote service engineer (rse).The customer confirmed the reported issue via the event log.The rse advised the customer to ensure both primary speakers were connected and to ohm out the speakers looking for a value of 8 ohms.If a value other than 8 ohms is given then it was advised that the customer replace the speakers.If the issue continued than the customer was advise to replace the central processing unit (cpu).Furthermore, attempts were made to follow ups with the customer following the event, however, customer provided minimal to no information regarding the event.It was discovered that the initial reporter no longer works at the facility and information regarding the resolution could not be determined because the event was not documented in the system.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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