H3.Device evaluation by manufacturer: the aquabeam robotic system handpiece was returned for investigation.Functional testing was able to reproduce the reported "e22 - motorpack error" persistently.Additional analysis observed that the sensor board was misaligned with respect to the carriage.The manufacturing process was reviewed and instructions to visually align the sensors were present.A review of the aquabeam robotic system log files confirmed the reported "e22 - motorpack error" message during the aquablation procedure.The total delay to the procedure was determined to be 20 minutes and 6 seconds, consistent with the reported delay.The procedure was observed to continue to completion normally.A review of the device history record (dhr) for serial number (b)(6) was conducted, which confirmed that there was no nonconformances generated during the manufacturing process of this system, which was unrelated to the reported event.The review indicated that the system met all required specifications upon release for distribution.No similar complaints have been reported across all lots/serial numbers for this issue.The aquabeam robotic system's user manual (intl), um0104-00, rev.F, states the following in table 5 system detected errors and faults: "e22 - motorpack error release foot pedal and click x.1) if error persists, reconnect handpiece to motorpack.2) if error continues, replace handpiece." due to the manufacturing specifications providing adequate instructions to ensure the sensors are aligned and the observed sensor board misalignment upon return of the device, the root cause of the "e22 - motorpack error" reported by the field was determined to be due to manufacturing.This is the first occurrence of the failure mode of the sensor board misalignment, (complaint rate of 0.15% from (b)(6) 2020 to (b)(6) 2021).Therefore, no escalation is required or recommended at this time.Submission of this report does not constitute an admission that the manufacturer's product caused or contributed to the event.
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