The customer reported that the analyzer would not power on.When removing the batteries the customer stated that the "battery is hot and feels like it is on fire." there were no allegations of patient/user harm.There were no allegations of incorrect results.Currently it is unknown whether or not the device may have malfunctioned, as the device investigation is not yet complete.It is known that improper insertion of batteries - in any device - may result in overheating, battery leakage, etc., which is stated in the labeling of most battery manufacturers.
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