The report that users are unable to silence ¿near empty¿ alarms could not be confirmed or duplicated during the investigation.No devices were returned for investigation.A review of the received pca event log indicated the near end of infusion alarm was enabled but at no time was the alarm generated during its entire recorded usage.Testing for generation and silencing of the alarm with the drug selection of hydromorphone while utilizing the customer¿s received data set in in-house test devices was performed successfully.The alarm could be silenced as designed.A review of the device history record in sap for sn (b)(4) was performed from the date of the manufacture to date of the release of product, which confirmed that this device was not involved in a production failure, and product was not returned for servicing which not correlates to the customer reported issue.A review of the complaint history record in the trackwise was performed for the sn (b)(4) which confirmed no similar complaints with the same or related failure mode.Capa reference: (b)(4).
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