The customer¿s experience of syringe volume discrepancies was not confirmed.Only the pca logs and customer dataset were received for investigation.The pca module event log shows the last infusion was programmed at 12:41 pm on 02 may 2018 for pca s/n (b)(4), to infuse a continuous infusion at 1.2ml/hr with a vtbi of 9.9562ml using a 35ml monoject syringe with 10.1312ml detected and ran until 12:42 pm when the infusion was paused and then channeled off.A determination regarding syringe volume discrepancies cannot be made based on the information provided.A review of the device history record in sap for sn (b)(4) was performed which confirmed that this device was not involved in a production failure and product was returned for the servicing which correlates to the customer reported issue.A review of the complaint history record in the trackwise was performed for the sn (b)(4) which confirmed no similar complaints with the same or related failure mode.The customer stated that there was patient involvement.
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