H3, h6: the device, used in treatment, was not returned for evaluation.Additional information, including the supplied images, have been reviewed, establishing a relationship with the reported event.The image confirmed the reported issue that silicone remained on the carrier.The root cause has been identified as a raw material issue.The manufacturing records show no evidence that the product did not meet specification at the time of manufacture.The complaint history review found further instances of the reported event, with actions being taken to reduce further instances.Smith +nephew will continue to monitor for any adverse trends relating to this product range.Smith + nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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