We have now completed our investigation into the reported complaint.A review of the batch manufacturing records could not be performed as the lot number was not provided, however, there are no indications to suggest that the device did not meet specifications upon release into distribution.A complaint history review was carried out using the part number provided, there have been no further complaints reported with this failure mode in the past three years.The device was intended for use in treatment.The complaint sample was returned for inspection, and visual inspection was carried out which confirmed the issue of film lack of adhesive.This confirmed a relationship between the device and the event reported.This is raw material defect.There are checks in place to prevent lacking adhesive of the film.If this issue is identified during in-process checks, it is tabbed and recorded in the fault log.On this occasion the operator appears to have missed the issue.Lacking adhesive sometimes occur in the film during the adhesive application process at the start or end of the roll.As the occurrence of this failure mode is within acceptable range, no further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.
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