The customer contacted a siemens customer care center (ccc) about multiple discordant, falsely elevated concentrated carbon dioxide (co2_c) patient results on an advia 1800 instrument.The customer replaced the reagent and ran calibration and quality controls, which recovered acceptably.Maintenance was up to date and there were no errors in the event log.The customer declined service.A reagent contamination potentially contributed to the discordant, falsely elevated co2_c results.The device is performing according to specifications.No further evaluation of this device is required.
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