The navio, handpiece, part number 110137 sn:(b)(6) intended for treatment was returned for evaluation.The reported problem was visually confirmed.The leadscrew nut is broken.Although the reported problem was visually confirmed, a functional evaluation could not be performed due to the broken snap lock nut.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.The most likely cause of this event is a mechanical component failure of the snap lock nut.As a part of corrective action, a more robust design of the snap lock has been released.
|