It was reported that, when assembling the handpiece before a navio tka procedure, they were unable to get the bur to fit through the long attachment.There was some obstruction.It was swapped for its backup to proceed without delay.No other complications were reported.
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G3, h2,h3 and h6: the navio long attachment, part pfsr110006 intended for use in treatment was returned, however not received by the designated complaint unit for evaluation thus, a visual and functional evaluation could not be performed.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.Although the reported problem could not be confirmed, a contributing factor may be an obstruction due to damaged/broken parts.Although no further containment or corrective action is recommended or required at this time, all complaints are monitored and trended through post market surveillance activities.If the product associated with this event is received at a future date, this evaluation will be reopened for investigation.
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