Per the case notes it was captured that there were 2 sensors inserted at the same location - they were inserted in very close proximity of each other.Per the initial escalation analysis, it was shared that since the transmitter was detecting two sensors because both sensors were inserted in close proximity of each other and, as dms was showing (b)(6) 2020 as the insertion date for both sensors, this would prevent the user from using the system properly.Based on the findings, it was decided to remove the sensor upon user consent and an rma was authorized.The rma was not received and therefore, no further investigation could be performed at this time.
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