The reported failure was "error message: belt slip".Explanation of the failure: difference from the value of the optical tacho to the motor tacho is higher than 10%.The getinge field service technician (fst) was sent for investigation on 2020-11-06 and confirmed the error message ¿beltslip¿.The optical tacho board was replaced and the twin pump was handed over to the customer in working condition.Device was manufactured in 2009-10-30.The review of the non-conformities during the period of 2009-10-30 to 2020-11-20 does not show any non-conformity in regard to the reported product and failure.There is no indication that manufacturing issues occurred during this time, thus production related influences can be excluded.The most probable root cause could be determined as a damaged foil or a defective tacho board causeing the error message "belt slip".As because the sensor no longer detects one or more lines on the film, it measures an apparently low speed at the pump head.Since this speed is then lower than the motor speed, the pump interprets this as a slipping belt and displays this message: difference from the value of the optical tacho to the motor tacho is higher than 10%.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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