The case notes clearly indicate that this incident has nothing to with device, insertion procedure or study procedure.Besides, the user was inserted on 27th october and date of event is 28th october.Once a customer is inserted with new sensor (i.E.27th october) there is a 24 hour warm up period during which no calibration is possible.After 24 hour warm up period, customer must put in 4 calibrations 2-12 hours apart and system starts showing glucose data after 2nd calibration entry.Dms confirms that customer was inserted on sensor on 27th october but system did not come out of initialization step and display glucose values until 31st october.All the 4 calibrations required for system to come out of initialization step were entered on 31st october.This confirms that system was not in use and hence the event was not related to device.No further investigation is required.H6.Health effect - clinical code updated to 1833 h6.Health effect -impact code updated to 4614 h6.Medical device problem code updated to 2993 h6.Component code updated to 4756 h6.Type of investigation updated to 4111 h6.Investigation findings updated to 3221 h6.Investigation conclusions updated to 4310.
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