The customer contacted the customer care solutions center(ccsc) to report the issue.Ccsc determined the patient had the wrong patient id(pid) attached.Ccsc exported the study to the desktop, edited the pid and deleted the current one.Ccsc then imported the report back into iecg and the report is now available and the issue corrected.Ccsc notified the customer.A good faith effort was completed to determine root cause of the mismatch but no response was received.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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