Type of complaint should be death.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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The biomed confirmed they were not alleging a product malfunction.According the biomed, the patient had gotten out of bed to use the bathroom, and the leads popped off.The attending clinicians were aware the leads had come off, but did not reattach the leads.This lasted around a half hour, and during this time, the patient had a vtach event, and passed away.The customer is looking to see if there is a record of anyone silencing alarms.A philips field service engineer (fse)went to the customer site and obtained philips intellivue information center (piic) log files for review.The log files were provided to a philips clinical product specialist (cps), who reviewed the logs.The cps found the piic data acquisition and junk.Dat files had written over due to their size and the length of time between the issue and the time files were obtained.There was no alleged product malfunction from the customer, and no malfunction was seen during review of available data.The customer was asking to see if someone had silenced alarms, however, data during the time requested for review was not available, as it had been overwritten.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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