H3, h6: we have now concluded our investigation for the complaint received.The device, intended to be used in treatment, has been returned for evaluation.The assessment confirmed that the device pouch was opened and the film was misplaced, establishing a relationship with the reported event.A failed segregation of the product used for inspection has been identified as the root cause.The manufacturing records show no evidence that the product did not meet specification at the time of manufacture.The complaint history review found one further instance of the reported event in the past three years.There are actions being taken to reduce further instances including physical segregation of the inspected product.We will continue to monitor for any adverse trends relating to this product range.Smith + nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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