This reported is being updated to provide investigation findings and additional information provided by the customer.The device history record (dhr) for the complaint device has been reviewed and it is confirmed that the device met all design and quality specification when it was shipped.The instructions for use (ifu) shipped with the device provides the user the following information related to the reported event: important information ¿ please read before use: warnings and cautions: do not strike, hit, or drop the endoscope¿s distal end, insertion tube, bending section, control section, universal cord, or endoscope connector.Also do not bend, pull, or twist the endoscope¿s distal end, insertion tube, bending section, control section, universal cord or endoscope connector with excessive force.The endoscope may be damaged and could cause patient injury, burns, bleeding, and/or perforations.It could also cause parts of the endoscope to fall off inside the patient.Conclusion: the definitive cause of the user's experience could not be determined.Based on the available information the following are the presumed possible causes: physical stress caused by hitting the distal end against an object.Chemical stress caused by chemical solution used in reprocessing.Storage environment.
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