H3.Device evaluation by manufacturer: the aquabeam handpiece was returned for investigation.Visual inspection of the handpiece found the position indicator was at 60mm; there were small amounts of blood around the connector pins and pump cartridge.Functional testing could not replicate the reported "e22 - motorpack error" and "e21 - motorpack error" messages.Three (3) docking simulations were performed with no occurrence of "e22 - motorpack error" and "e21 - motorpack error" messages.A review of the aquabeam robotic system's log file was performed, which which confirmed the reported "e22 - motorpack error" and "e21 - motorpack error" messages.The total procedural delay was 43 minutes and 52 seconds.A review of the device history records (dhr) was conducted for aquabeam robotic system/handpiece, which confirmed that there were no nonconformances, failures, discrepancies, or missed steps during the manufacturing process that could be related to the reported event.The review indicated that the system/handpiece met all design and manufacturing specifications when released for distribution.A review for similar complaints confirmed one (1) other similar event reported to procept biorobotics.A revew of the aquabeam robotic system user manual, um0102-00 rev c, states: table 5: system detected errors and faults "e22 - motorpack error release foot pedal and click x.1) if error persists, reconnect handpiece to motorpack.2) if error continues, replace handpiece." "e21 - motorpack error 1) release foot pedal and click x.2) if error persists, replace motorpack." the root cause of the reported event was unable to be determined.Functional testing of the returned handpiece could not replicate the reported "e22 - motorpack error" and "e21 - motorpack error" messages.Submission of this report does not constitute an admission that the manufacturer's product caused or contributed to the event.
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