H10:a philips remote service engineer (rse) received a call back form the customer nurse manager.The nurse manager explained that the m4841 telemetry device was not actually used with the patient, and they did not admit the patient into the philips pic ix system.The patient was actually hardwired to a non-philips device, and they will not need an investigation from philips at this time.Further information was request for the type of device, but no further details were received.No further investigation or action is warranted at this time.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.H3 other text : customer called stating a philips device was not in use for this reported event.
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