Catalog Number 03300811190 |
Device Problems
Low Test Results (2458); Non Reproducible Results (4029)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 09/04/2020 |
Event Type
malfunction
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Manufacturer Narrative
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This event occurred in (b)(6).On (b)(6) 2020 the field service engineer (fse) visited the customer site and did not identify an issue.The fse completed instrument performance testing and verified the alignments for various parts of the instrument.Instrument test results were within specification and qc was acceptable.
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Event Description
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The initial reporter complained of a low result not corresponding to the clinical picture for 1 patient tested for elecsys hcg stat (hcg stat) on a cobas e 411 immunoassay analyzer.On (b)(6) 2020 the hcg stat result from an e601 module at a different site was 9910 miu/ml.On (b)(6) 2020 the result from the customers e411 analyzer using a new sample was 6.45 miu/ml with a data flag.This result was reported outside of the laboratory where it was questioned as the patient is pregnant.The e411 analyzer serial number was (b)(4).
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Manufacturer Narrative
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Neither a general instrument or reagent issue were identified.The investigation did not identify a product problem.The cause of the event could not be determined.
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Search Alerts/Recalls
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