The complaint investigation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review device history record review and testing of an inhouse retained kit of the complaint lot number.Return testing was not completed as returns were not available.Review of tracking and trending reports did not identify any related trends for the issue for the product.A review of the manufacturing documentation did not identify any issues associated with the lot and the complaint issue.A review of the product labeling concluded that the issue is adequately addressed.A retained reagent kit of the complaint lot was tested in a specificity setup.All specifications were met, and no false reactive results were obtained, indicating that the specificity performance is acceptable.Based on the investigation, no systemic issue or deficiency with the architect syphilis tp reagent lot(s) was identified in the complaint.
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