The complaint states that the device got very hot while in use on a patient.There was no patient harm.The complaint device was returned for evaluation.Technical evaluation identified that the aluminum shielding was ripped off of the solder and the ecg block was damaged.The customer complaint was confirmed; however, the reported issue was not related to a previous service or repair.The root cause was determined to be that the device was most likely dropped, resulting in damage to the ecg block and torn off aluminum shields.The device was deemed unrepairable.An exchange was recommended.No additional information is available.
|