|
Model Number V60 |
Device Problems
Defective Component (2292); Connection Problem (2900)
|
Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
|
Event Type
malfunction
|
Manufacturer Narrative
|
Date of event: (b)(6) 2020, date of report: 22dec2020.
|
|
Event Description
|
The customer reported requesting the part number for the v60 (central processing unit) cpu board version (b)(4).There was no patient involvement.The manufacturer's technical services(ts) confirmed the reported issue.The customer was advised they will have to use teraterm to restore v60 serial number.The customer replaced the defective cpu and reinstalled the (average volume assured pressure support) avaps, cfles, ramp, (high flow therapy) hft options to address the reported problem.The unit successfully passed the required performance verification test.
|
|
Manufacturer Narrative
|
H11:b5: the customer reported that the o2 disconnected.Upon start-up, the user received a "vent.Inop 100b watchdog test failed" error.H10: good faith efforts (gfe) were performed for further detail regarding the event; it was reported that the user received an "o2 disconnected" error.The user then turned off the unit, and upon turning the unit on, a "vent inop 100b watchdog test failed" error was observed.The responder then reported that during evaluation, the alleged malfunction could not be duplicated.The responder consulted with philips tech.Support, and it was determined that responder needed to order and replace the cpu.The cpu was replaced, and software version 3 was installed.After resetting all vent options and performing an ovp, the unit operated properly.
|
|
Search Alerts/Recalls
|
|
|