Model Number SK005 |
Device Problem
Incorrect, Inadequate or Imprecise Result or Readings (1535)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/24/2020 |
Event Type
malfunction
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Manufacturer Narrative
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Root cause: alteration of assay and staining in this case was not confirmed.The customer on site requested a replacement for a new lot.This investigation is ongoing.Failure mode description: as no malfunction were found after completion of investigation; the failure mode could not be verified as an instrument or product specific malfunction.There is a significant delay in testing due to replacement lot not being shipped to the site in time.This report is being filed as part of agilent's commitment to due diligence reporting.Supplemental report will be submitted once additional information is received.
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Event Description
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Customer complaint record reported the event as follows: heavy staining in positive tissues and controls.Customer requested a different lot from the manufacturer.No direct or indirect patient harm or user harm have been reported.
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Search Alerts/Recalls
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