A thorough evaluation of the suspect transducer could not reproduce the articulation issue as described by the customer.The transducer passed all performance testing, however, some cosmetic damage was identified.The investigation of the device revealed bite damage and scratches to the beading, window, and tipshell of the transducer.The physical damage to the transducer is indicative of improper maintenance.Although there was evidence of cosmetic damage, the investigation confirmed the transducer was operating as designed with no malfunctions.
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