An olympus field service engineer (fse) was dispatched to confirm the reported issue.The fse found that the incoming water supply was lower than normal.The fse found the internal water filter clogged.The fse observed the filter replacement, water line disinfection, chemical replacement and heat up and one full cycle.The cycle time was back to the expected 27-28 minutes.The device was repaired and verified according to specifications.Software attributes were verified and confirmed.If additional information is obtained, a supplemental report will be filed.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.The following sections were updated: g4, g7, h2, h4, h6 and h10.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, it is likely the water filter clogged because it was used for more than the recommended period without replacement.The following is stated in the instructions for use and the event can be prevented: "chapter 7.2.Replacing the water filter (maj-824), replace the water filter at least once a month to prevent contamination of the rinse water.The water filter should also be replaced whenever an error code indicating water supply insufficiency [e01] is displayed.".
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