Zimmer biomet complaint number (b)(4).The following sections have been updated: b4: date of this report b5: describe event or problem g3: date received by manufacturer g6: type of report h1: type of reportable event h2: follow up type h3: device evaluated by manufacturer h6: adverse event problem h10: additional narrative one implant mount 3.4mm(d) x 15mm(l) (mmc15) and one osseotite® tapered implant 3.25 x 11.5mm (nt3211) were returned for investigation.Visual inspection of the as returned product identified signs of wear from use about the mount and implant threads.The two components are stuck together.The mount screw is rounded out and cannot be disengaged.Device history record (dhr) review could not be performed, as the lot numbers associated with the reported product are not available.Zimmer biomet quality management system (qms) has controls in place to ensure the distribution of conforming product within specifications.A complaint history review by item number was conducted for the mmc15 and nt3211 dating back to 12 months from now.The complaint history review revealed that there are no existing non-conformances/capa/hhe/d/ie/product holds for the reported product.Therefore, based on the available information, device malfunction has occurred and the reported event was confirmed.
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