Date received by manufacturer: bd was initially made aware of this complaint on 2020-10-16.At that time, based on the information provided by the initial reporter, it was evaluated as a non-reportable incident.Additional information was later received on 2020-12-09 that changed the reportability determination.Based on the additional information received, this complaint is now considered to be an mdr reportable incident.(b)(4).Investigation summary: our quality engineer inspected the photographs submitted for evaluation.Bd received three photos with one photo displaying two used units with media present.The defect "activated in package" as stated as a reported defect was not confirmed based on the evidence of media throughout the units indicating that venipuncture occurred which would not be possible if the unit was already retracted.Further visual examination of the photos revealed that one of the units had a significant amount of media buildup while there was a lack of blood near the grip indicating that leakage occurred.Without the physical sample, a definite cause could not be established.A device history record review showed no non-conformances associated with this issue during the production of this batch.Investigation conclusion: root cause description: the leakage most likely occurred due to a damage vent plug or hub.As the components are very unlikely to be damaged by the customer due to their location the defect is most likely to have occurred during manufacturing, however it cannot be confirmed with certainty without close examination of a physical sample.Rationale: customer complaint trends are evaluated on a monthly basis and currently do not indicate the need for a formal corrective action.However, a notification of awareness has been sent to the manufacturing department.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.Our business team regularly reviews the collected data for identification of emerging trends.
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