(b)(4).Method: the complaint (b)(4) reusable humidification chamber was returned to fisher & paykel healthcare (f&p) in new zealand where it was visually inspected and further analysed.Results: visual inspection of the returned chamber observed that there was an insufficient seal between the o-ring seal and chamber base.Functional testing of the chamber confirmed that it was leaking from the base.Measurement of the o-ring confirmed that it was outside of specifications.Conclusion: based on our investigation, the cause of the reported water leak was due to the o-ring being outside of specifications.The supplier of the o-ring has been notified of this issue and is conducting their own investigation.Our user instructions that accompany the mr370 reusable humidification chamber state the following: - "maximum operating pressure: 20 kpa".- "warning: the following solutions should be avoided as they may cause the chamber to crack - ketones, formaldehyde, chlorinated hydrocarbons, hypochlorite, inorganic acids, aromatic hydrocarbons, phenol (>5%)." - "to prevent cracking, ensure that the water inlet port plug, and any other reusable components, are disconnected from the chamber before cleaning.".
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