This report is being supplemented to provide additional information based on the legal manufacturer's investigation.A review of the device history record confirmed the subject device was shipped in accordance to specifications.Based on the results of the legal manufacturer's investigation, the phenomenon likely occurred because the required treatment for long-term storage was not conducted, causing the channel to clog with detergent.Per the instructions for use, section '7.14 preparing the reprocessor for long-term storage': "when the equipment will be stored for more than 14 days, follow the procedure described in this section".
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