A laboratory user reported on (b)(6) 2020 that their data innovations instrument manager software was responding very slowly in processing lab results from one site to the laboratory information system.The user reported that the slowness was delaying reporting of lab results to ordering providers.There was no report of patient harm.It has not yet been determined if this is a malfunction of the software or a configuration error by the user.Data innovations technical support and the customer were unable to determine the cause of the poor performance at the time of this report.The investigation is ongoing.There was no report of patient harm on first report but data innovations did not receive a response from the customer whether the customer investigation identified any other impact from the delay.
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