Device evaluation confirmed the reported issue.The device transducer was unable to be plugged due to a damaged transducer receptacle.Minor scratches and dents were observed on the housing.The identified parts were replaced, device was repaired.Once completed, the device was tested and passed all required testing and specifications.Based on evaluation findings the reported issue was confirmed.The issue was due to a damaged transducer plug.Probable cause can be due to handling and or maintenance issue.
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