Date of event: (b)(6) 2020.(b)(6)2021.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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G4: 19jan2021.B4: 20jan2021.The device was evaluated by the customer with assistance from a philips remote service engineer (rse).The rse advised the customer to try to unplug battery and ac, wait a few minutes and try installing the software.The rse also advised to try to reload software as long as the unit is powered on, and if it does not work, suspect that the cpu pcba needs replacement.The part information for a replacement cpu pcba was provided to the customer.Multiple good faith efforts were made to obtain information regarding device evaluation, repair, and operational status with no response from the reporter and therefore cannot be determined.If additional information is later obtained, a supplemental report will be submitted.1.Tuesday, december 22, 2020 9:24 am emailed (b)(6).2.Monday, january 4, 2021 11:10 am emailed (b)(6).3.Wednesday, january 13, 2021 2:22 pm emailed (b)(6).Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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