It was reported to philips that the device has a machine pressure auto zero failure.The device was not in clinical use at the time of the event.There was no report of patient or user harm.The device was evaluated by the customer with assistance from a philips remote service engineer (rse).The customer inquired if the device was covered under the warranty.The rse informed the customer it was not under warranty.The customer stated they would replace the solenoid values onsite themselves and requested to close the case.A good faith effort has been made to the customer to obtain information regarding device evaluation, repair, and operational status.
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G4:10feb2021.B4:11feb2021.Multiple good faith efforts were made to obtain information regarding context, device evaluation, repair, and operational status with no response from the reporter and therefore cannot be determined.If additional information is later obtained, the complaint will be reopened, and a supplemental report will be submitted.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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