It was reported to philips that the device has error 110b shows message unable to zero proximal sensor.The device was not in use at the time of the event.This issue occurred during testing, prior to putting in clinical use.The device was evaluated by the customer with assistance from a philips remote service engineer (rse).The customer mentioned they received this device from the healthcare repair facility (hrf) in november and now when customer tested prior to putting in clinical use, it was noticed the device shows error unable to zero proximal sensor.The rse advised the customer this fault is not related to previous case and solenoid valves or data acquisition board could be deflective.The customer will be sending to hrf and is aware that a quote will be sent for this job.
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G4:02feb2021.B4:04feb2021.The device was evaluated by the customer with assistance from a philips remote service engineer (rse).The customer mentioned they received this device from the healthcare repair facility (hrf) in november, and now when the customer tested prior to putting it in clinical use, it was noticed the device shows error unable to zero proximal sensor.The rse advised the customer this fault is not related to the previous case, and solenoid valves or the data acquisition board could be defective.The customer will be sending it to hrf and is aware that a quote will be sent for this job.The device was returned to the hrf for repair, and it was found that solenoid 4 was bent and misaligned, so the device was unable to zero the proximal sensor.The hrf repair technician replaced the solenoid and solenoid seals, and functional and safety tests passed successfully.The device has been confirmed to be working under specification and was returned to the customer.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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