The product was returned for evaluation.The evaluation confirmed the customer report.In addition, discoloration of the front panel, and peeling-off of the blue plate, faulty scope socket, and missing caution labels were found.A review of the device history record (dhr) did not find any abnormalities or anomalies identified during production.The device met all specifications upon release.The instructions for use (ifu) contains the following statement related to cleaning after use: "if the light source is soiled, perform the following cleaning procedure immediately after use.If cleaning is delayed, residual organic debris will begin to solidify, and it may be difficult to effectively clean the light source.The light source should also be cleaned routinely." the root cause could not be confirmed.Regarding the b30 error, it is presumed that the failure of the output socket caused unstable electrical contacts on the connector and affected communication between the endoscope and the video processor, resulting in b30 error (scope communication err).Regarding the discoloration, peeling off of the blue plate, and missing caution labels, it is presumed that the event occurred because the user did not care for the product after use.In addition, it is presumed that the label was peeled off by the user or the third party.Olympus will continue to monitor the performance of this device.This mdr is being submitted retrospectively as part of a remediation effort related to recent system and process changes.Actions are being taken to manage the actions related to remediation of this issue and any required mdr reporting.
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