|
Model Number V60 |
Device Problem
Key or Button Unresponsive/not Working (4063)
|
Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
|
Event Type
malfunction
|
Manufacturer Narrative
|
Date of event: (b)(6) 2020.Date of report: 12jan2021.
|
|
Event Description
|
It was reported to philips that the device's navigational ring was not functioning.The device was not being used on a patient at the time of the event.There was no patient or user harm reported.
|
|
Manufacturer Narrative
|
G4:08feb2021.B4:10feb2021.Philips field service engineer (fse) was dispatched to the customer site.The reported issue was confirmed and traced to a faulty front bezel.The fse replaced the front bezel to resolve the reported issue.The device passed performance verification tests.Following the repair, the device was returned to the customer to be placed back into service.A similar investigation was performed and t was identified that the root cause of the navigational -ring failures was determined to be liquid ingress due to the variability of the assembly process.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
|
|
Manufacturer Narrative
|
G4:23apr2021; b4:27apr2021.Parts were received and it was identified that previous investigations have shown liquid ingress is due to the variability of the assembly process causing the reported navigation ring failure.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
|
|
Search Alerts/Recalls
|
|
|